Brendan Higginbotham

About Brendan Higginbotham

I am a results-oriented professional with a diverse background in technical support, entrepreneurship, and quality control.

Experience

1. Network Engineer

   The AME Group

   Jan 2026 — Present · Fort Wayne, IN, US

   As a Network Engineer at The AME Group, I provide dedicated technical support and infrastructure services to our clientele, ensuring their network environments remain secure, stable, and scalable. My role blends hands-on engineering with direct client interaction to deliver high-quality solutions aligned with business objectives.I regularly participate in large-scale infrastructure projects involving network architecture, system migrations, and environment upgrades. This includes designing and improving network structures, creating and maintaining detailed documentation, and assisting with seamless migration planning and execution.I serve as a Tier 2 and Tier 3 escalation point, troubleshooting complex networking and systems issues across both on-premises and remote environments. Responsibilities include root cause analysis, remote desktop support, performance optimization, and implementing long-term corrective solutions.My work also includes physical infrastructure deployment, such as running and terminating Cat5e/Cat6 cabling, punching down keystone jacks, and assisting with rack installations.In addition, I analyze, develop, and execute scripts to help automate processes, improve operational efficiency, and reduce reoccurring incidents. Security analysis is a key focus, where I evaluate network vulnerabilities, recommend remediation strategies, and help clients strengthen their overall security posture.Above all, I prioritize strong client communication and service excellence, ensuring our partners receive responsive, professional, and results-driven technical support.

Education

• Carroll High School

  Core 40, General Studies

  2014 — 2018