Josh Higgins
Senior Machine Learning Engineer @ NICE
- Role
- Senior Machine Learning Engineer at NiCE
- Location
- Lehi, UT, US
- LinkedIn followers
- 500 followers
About Josh Higgins
I build LLM workflows and retrieval systems that work in production, not just in…
Experience
Senior Machine Learning Engineer
Sep 2024 — Present · Sandy, UT, US
Develop & ship creative LLM-based solutions using vector knowledge bases- Implement state-of-the-art machine learning models to enhance customer service agent workflows, utilizing Retrieval Augmented Generation (RAG) and prompt engineering techniques- Optimize model performance for real-time customer interactions by leveraging advanced natural language processing and fine-tuning prompt templates to improve response accuracy and efficiency.
Education
Brigham Young University
Master of Science - MS
2021 — 2023
Brigham Young University
Bachelor of Science - BS
2016 — 2021
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.