Jesse Higgins

About Jesse Higgins

Multi-faceted executive with 20 years of demonstrated results driving breakthrough levels…

Experience

1. Director of Store Operations

   Zumiez

   Mar 2019 — Present

   Currently manage operations throughout North America, including Puerto Rico and Canada, supervising a team in handling all store functions including operations, B2B supply chain, facilities management, service planning, and loss prevention. • Serve as the primary liaison between all Stores and the Home Office, facilitating collaboration between all stakeholders in defining, prioritizing, and executing initiatives to meet strategic corporate objectives • Leads the annual budget planning process—reviewing historical performance data, allocating resources to support growth, and developing solutions to rapidly shifting store needs and labor requirements • Oversee the Store Business Intelligence Team and the development/implementation of exception-based reporting tools to maximize the effectiveness of Store, District, Regional, and Divisional Management. • Drove selection/implementation of a robust workforce management system, Infor • Instituted aggressive new loss prevention measures, reducing company shrink through a mix of improved training, reporting, and POS system data analysis • Improved the accuracy of item-based inventory processes, adopting new employee systems/inputs to capture data and provide more transparent BI functionality and real-time decision-making capabilities

Education

• Dale Carnegie Training

  Graduate, Leadership Development Program

Skills

• Leadership Development
• Coaching
• Retail Sales
• District Management
• Recruiting
• Associate Development
• Interviews
• Merchandise Planning
• Store Operations
• Visual Merchandising
• Loss Prevention
• Inventory Control
• New Store Development
• Customer Service
• Store Management
• Sales
• People Development
• Management
• Employee Training
• Leadership
• Training
• Team Leadership
• New Store Openings
• Trend Analysis
• Apparel
• Shrinkage
• Footwear
• Retail
• Driving Results
• Hiring
• Profit
• Hiring Employees
• Sales Management
• Inventory Management
• Merchandising
• Fashion
• Window Displays