Josh Hicks
Sr Technical Support Analyst
- Role
- Sr Technical Support Analyst at BMC Software
- Location
- Beaverton, OR, US
- LinkedIn followers
- 500 followers
About Josh Hicks
Technically sophisticated ITSM journeyman with 17+ year background in delivering sought after solutions. Quickly identify necessary resources and performance goals, guiding management to achieve productivity and quality goals. Expertise in support, deployment, risk and change management, as well as integration platforms and services.Team Leadership & Training / Incident & Change Management / Budgeting & Cost ControlProject Coordination / Waterfall & Iterative Approaches / Strategic PlanningCustomer Advocate / Effective Communicator / Remote Experience / ITSM / Service Request Management
Experience
Sr Technical Support Analyst
Dec 2022 — Present · US
Education
Portland State University
BS, Social Science
1995 — 1997
Skills
- Customer Relationship Management (Crm)
- Service Delivery
- Technical Support
- Business Analysis
- Agile Methodologies
- Team Building
- Management
- System Administration
- Servicenow
- Iis
- Software Development
- Requirements Analysis
- Saas
- Active Directory
- Unix
- Windows Server
- Operations Management
- Call Centers
- Sharepoint
- Troubleshooting
- Help Desk Support
- System Deployment
- Servers
- Crm
- Itil
- Customer Service
- Service Management
- Service Desk
- Disaster Recovery
- Software Installation
- IT Service Management
- Security
- Enterprise Software
- Change Management
- Bmc Remedy
- Process Improvement
- Integration
- Software Documentation
- Visio
- Vendor Management
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