Cheryl Hicks

About Cheryl Hicks

20+ years of management experience; 16 within an IT environment• Experience in process development/improvement to realize efficiencies• Familiarity with Sarbanes-Oxley (SOX) compliance audits• Knowledge with Microsoft Office products• Strong customer focus

Experience

1. Quality Assurance Specialist

   Ideal Clamp Products, Inc

   Jan 2018 — Present · Nashville, TN, US

   Document Control Specialist Ideal Tridon, Smyrna, TN• Established, improved and reinforced document management processes to handle current and expected requirements.• Worked closely with the head of the Health, Safety & Environmental department to obtain compliance documents from suppliers; managed the communications to suppliers and the receipt of documentation.• Facilitated updating controlled documentation in preparation of ISO audit.• Manage Customer Specific Requirements documents for the Sales group.• Assist Engineering group with entry into the International Material Data System (IMDS); processing entries for customers.

Education

• University of Phoenix

  BA, Business Management

  1997 — 1999

• University of Phoenix

  Masters, Organizational Management

  1999 — 2001

Skills

• Time Management
• Team Management
• Software Documentation
• Talent Acquisition
• Project Management
• Training
• Customer Service
• Retail
• Hiring
• Business Process Improvement
• Account Management
• Access
• Accounting
• Temporary Placement
• Human Resources
• Leadership
• Applicant Tracking Systems
• Onboarding
• Recruiting
• Microsoft Excel
• Networking
• Management
• Team Building
• Troubleshooting
• Process Improvement
• Microsoft Office
• Active Directory
• Sarbanes-Oxley