Hiba D.
Associate Manager @Canada Life
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WORK HISTORY
Associate Manager @Canada Life
Process Transformation: Utilizing Lean Six Sigma methodologies to identify departmental bottlenecks and eliminate \"waste\"(Muda), directly improving service delivery timelines and operational throughput.Data-Driven Decision Making: Leveraging statistical analysis to monitor process stability and capability, ensuring that project outcomes meet stringent DMAIC (Define, Measure, Analyze, Improve, Control) standards.Strategic Optimization: Leading cross-functional teams to re-engineer workflows, resulting in increased cost-efficiency and enhanced value-stream mapping for enterprise-level financial services.
EDUCATION
University of Toronto School of Continuing Studies
Certificate , Lean Six Sigma
American University of Beirut
Bachelor's degree, Chemical Engineering
University of Toronto
Master of Engineering , Industrial Engineering
ABOUT HIBA D.
Bridging the Gap Between Data Engineering and Operational Excellence.I am a Process Excellence Leader and Industrial Engineer dedicated to transforming complex organizational challenges into streamlined, high-performance systems. With a career built at the intersection of DevOps, Big Data, and Lean Six Sigma, I specialize in dismantling operational silos and replacing them with data-driven, automated workflows.My approach combines the rigor of Six Sigma DMAIC methodologies with the agility of modern tech stacks. Whether I am leading cross-functional teams at Canada Life or architecting scalable data pipelines, my focus remains the same: eliminating waste, driving technical ROI, and fostering a culture of continuous improvement.Core Expertise:Operational Excellence: Lean Six Sigma, Value Stream Mapping (VSM), and Process Re-engineering.Technical Leadership: Scaling DevOps environments, Big Data architecture, and Agile Project Management.Strategic Problem Solving: Using Industrial Engineering principles to optimize human and technical systems.People Management: Building high-trust, high-output teams through conflict resolution and collaborative mentorship.I thrive where technology meets human capital—turning \"complex\" into \"efficient.\"
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