Heidi Hefflinger

Implementation Project Manager @DexCare

Seattle, WA, US

Applies industry standard project management practices to lead implementations to achieve on-time, on-budget, and contracted customer outcomes• Uses appropriate management techniques to facilitate updates and changes in scope, schedule, cost, reporting, and escalation• Operates with overall accountability for achievement of the contracted delivery of products, services, and client operational and/or financial outcomes• Provides advice to clients to lead them through implementation design and decision-making, data collection, discovery activities, and product demonstrations• Actively works to identify process improvement opportunities and shares responsibility for defining the improvements and leading adoption of changes within DexCare and the client • Supports project management process and tool adoption through training to the Implementation Team and across the DexCare organization• Creates and delivers value for customers throughout the project and delivers an outstanding customer experience• Collaborates with all internal and external teams to proactively uncover additional customer needs and support documenting client requirements and expectations• Proactively identifies risks and develops contingency plans to present to senior leadership for evaluation and risk mitigation• Collaborates with vendors and external service providers to facilitate the timely delivery and deployment of IT solutions. Manages relationships to ensure high-quality service delivery and adherence to project timelines

Portland State University

Bachelor’s Degree, Social Sciences

Portland State University

Bachelor’s Degree, Business Administration: Human Resource Management

Southern Oregon University

Master of Business Administration - MBA