Hank Felder

About Hank Felder

I am a recent graduate from High Point University, with a major in finance along with a minor in psychology. I am skilled in Microsoft Excel and financial analysis and I am a highly people-oriented, tenacious worker. I am also heavily experienced with customer service and teamwork.

Experience

1. Purchasing Coordinator

   New American Funding

   Jan 2026 — Present · US

   Assist customers and licensed Purchase Loan Officers with gathering loan information and documentation to provide the customer with an underwritten pre-approval• Engage in conversation and establish rapport with customers via email and telephone communication.• Educate both customers and Purchase Loan Officers about next steps for a customer\'s pre-approval.• Follow up with Purchase Loan Officers and customers regarding conditional items needed in addition to the loan application in order to complete the loan pre-approval process.• Set realistic expectations for both Purchase Loan Officers and customers in order to maximize customer satisfaction.• Input data into computer system as it relates to information gathered for the mortgage loan.• Disposition customer files appropriately depending on the interest and ability of customers to proceed with the pre-approval process.• Follow up and communicate with customers that were previously pre-approved (PAL Incubation) to determine if any further assistance is needed.• Assist customers with completing the eConsent and eSign process.• Assist customers with reviewing their credit report to determine if the customer can proceed with the loan qualification process with a licensed Loan Officer or be referred to a credit repair institution.

Education

• High Point University

  Bachelor of Business Administration in Finance, Finance

• iXperience

  Investment Banking