Satbir Singh

About Satbir Singh

Portfolio: I\'m Satbir, an experienced user…

Experience

1. User Experience Designer

   Lenovo

   Feb 2023 — Present · Bengaluru, IN

   At Lenovo, I have the privilege of collaborating with an exceptional team to develop cutting-edge solutions aimed at optimizing both employee and customer experiences.Key Responsibilities and Achievements:• Led the development of the Order Visibility Portal (OVP), a crucial tool utilized by 2500 users within Lenovo.• Conducted comprehensive qualitative and quantitative research by engaging directly with users to understand pain points and gather feedback.• Leveraged insights gathered from user research to inform the design and development of a prototype, focusing on improving the user experience.• Successfully delivered a revamped OVP with a redesigned user interface, resulting in a 20% increase in the System Usability Scale (SUS), Net Promoter Score (NPS), and Overall Satisfaction (OSAT).• Facilitated seamless collaboration between cross-functional teams including product management, development, and customer support to ensure project success.• Continuously monitored and iterated upon the OVP based on user feedback and data analysis, driving ongoing improvements and user adoption.Through my role at Lenovo, I am committed to driving innovation and delivering solutions that positively impact both internal stakeholders and external customers. I thrive in dynamic environments where collaboration, creativity, and a focus on user-centric design are paramount.

Education

• Panjab University,Chandigarh

  Bachelor of Arts - BA