Heyramb Dwivedi
Client Relationship Management | Account Handling | Service Delivery | Communication | Reporting & Analysis | Cross-functional Coordination | client retention
- Role
- Client Services Manager at IndiaMART InterMESH Limited
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Heyramb Dwivedi
A results-driven Data Analyst and Application Support Engineer with a B.Tech in Computer Science and Engineering from Dr. A.P.J. Abdul Kalam Technical University. Proficient in Power BI, Python, SQL, and Excel, with hands-on experience in data analytics, sales enablement, and application support. Successfully led technical projects including NutriScan.ai—an AI-based nutrition analysis web app—and various data visualization tools.Demonstrated ability to collaborate cross-functionally, troubleshoot enterprise software issues, and align solutions with business goals. Proven internship experience in sales (WhatsApp API, CRM tools), technical support, and business development, along with certifications in Power BI, Python, Full Stack Development, and Generative AI.Strong communicator and team leader with recognized accomplishments in academics, tech projects, and co-curricular activities.
Experience
Client Services Manager
Jan 2026 — Present · Noida, IN
As a Sr. Executive – Client Servicing, I specialize in managing and nurturing long-term client relationships, ensuring service excellence and client satisfaction throughout the annual service cycle. I work closely with cross-functional teams to deliver seamless solutions, address client needs, and drive account growth.With a strong background in communication, coordination, and client management, I focus on maintaining trust and transparency with every client. My role involves overseeing service delivery, resolving queries promptly, preparing performance reports, and identifying opportunities for renewals and business expansion.
Education
Seth M. R. Jaipuria School Lucknow
graduation , Information Science/Studies
Dr. A.P.J. Abdul Kalam Technical University
Bachelor of Technology - BTech, Computer Science
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