Hetvi Shah

About Hetvi Shah

I’m a multidisciplinary professional with a foundation in Sports Management & Sports Science, having gained hands‑on experience at international events like the Formula 1 Grand Prix and the Australian Open. Alongside, I developed strong communication, leadership, and customer‑facing skills through mentoring and stakeholder roles during my university years.My journey led me into early childhood education, where I worked as a Kindergarten Teacher, focusing on evidence‑based practices (EYLF framework), inclusive environments, and collaborating closely with families to support child development.Now, having moved to India, I’m working as an HR Executive at a recruiting agency. I leverage my past experience—organisation, empathy, relationship building—to manage talent acquisition, candidate relations, and internal processes effectively.I’m passionate about roles that allow me to blend my skills in people engagement, strategic coordination, and education or events. Always open to connecting with professionals, learning new things, and making a positive impact.

Experience

1. Guest Service Representative

   Spark Event Group

   Jan 2023 — Present

   Worked as a Patron Service agent in huge sporting events which include: The Australian Open (2023) and the Australian Grand Prix (2023). As a Guest Service Representative at a Sporting Event, I was the frontline ambassador for attendee satisfaction. My role revolved around delivering exceptional customer service and ensuring a seamless experience for all guests. I warmly welcomed attendees, provided event information, and assist with seating arrangements and facilities navigation. Handling guest inquiries and resolving concerns promptly and courteously is key. I collaborated closely with event staff to manage crowds effectively and address any issues that arise. Ticket scanning, access control, and adherence to event protocols are crucial aspects of my responsibilities. Flexibility and adaptability were essential as I navigate dynamic event environments, remained composed under pressure and swiftly responding to changing circumstances. Professionalism, teamwork, and effective communication were core to my success, ensuring a positive representation of the event organizers or venue management. By embodying the spirit of hospitality and demonstrating a commitment to guest satisfaction, I contributed significantly to the overall success and enjoyment of the sporting events.

Education

• Deakin University

  Bachelor of Exercise & Sports Science/ Bachelor of Business (Sports Management), Exercise Physiology

  2019 — 2022

• Victoria University

  Graduate Diploma of Early Childhood Education