Hetvi Patel

About Hetvi Patel

Experienced (8.5 years) Learning and Development (L&D) and Quality Assurance Operations Manager overseeing the development, execution, and management learning programs. Key Responsibilities: 1. Program Strategy: • Execution of learning strategies aligned with organizational goals. • Partner with stakeholders to identify skills gaps and training needs. • Design, implement, and continuously improve training programs (e.g, onboarding, leadership development). Training Delivery and Facilitation: • Coordinate e-learning, instructor-led, or blended programs. • Work closely with facilitators, trainers, and subject matter experts. • Ensure high-quality training experiences for employees. Technology and Learning Systems Management: • Manage Learning Management Systems (LMS) and other digital platforms for tracking and delivering training. • Stay updated on technology trends to enhance the learning experience, such as microlearning, mobile learning, and AR/VR. Data Analysis and Reporting: • Analyze data from training sessions to assess effectiveness and ROI. • Use metrics like engagement, retention, and performance improvement to measure program success. • Provide regular reporting to leadership on learning outcomes and areas for improvement. Budget and Resource Management: • Manage the L&D budget, ensuring resources are allocated efficiently. • Optimize resource allocation to support training programs. Change Management and Stakeholder Engagement: • Work with cross-functional teams to ensure seamless implementation of training initiatives. • Lead change management efforts by promoting a culture of continuous learning. • Communicate regularly with stakeholders to align training objectives with business needs. Compliance and Policy Adherence: • Ensure training programs meet compliance and regulatory standards. • Maintain records of employee participation and completion for audit purposes. • Develop policies for professional development and skill-building initiatives.Skills and Qualities: • Leadership and interpersonal skills to motivate teams and collaborate with multiple departments. • Project management to handle multiple programs, deadlines, and deliverables. • Analytical skills for assessing program effectiveness and optimizing based on data. • Adaptability to manage evolving learning technologies and methodologies. • Strong communication skills to promote L&D initiatives and influence a learning culture.

Experience

1. Senior Program Manager

   Amazon

   Aug 2025 — Present · NY, US

Education

• Middlesex College

  Bachelor's degree, Computer and Information Systems Security/Information Assurance

• Bournemouth and Poole College

  Bachelor of Science - BS, Practical Nursing, Vocational Nursing and Nursing Assistants

  2010 — 2013