Het Kadia
Associate IT Support Engineer @Okta
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WORK HISTORY
Associate IT Support Engineer @Okta
Toronto, ON, CA
EDUCATION
Indus University Ahmedabad
Bachelor of Technology - BTech
Northeastern University
Master's degree
ABOUT HET KADIA
My core competencies lie in providing critical IT and AV support, where I\'ve achieved a notable 95% first-contact resolution rate for over 800 end-users at Omnicom (Unisys Client) and have taken the lead in AV operations for various high-profile events. At Unisys, our team successfully coordinates with vendors to ensure seamless IT and AV functionality, a testament to our collaborative spirit and dedication to excellence. My background in managing a diverse range of AV technologies and providing user training sessions reflects my commitment to empowering end-users and enhancing their technical experiences. As part of the team, I bring a diverse perspective, fueled by my educational and professional journey, to drive innovation and efficiency in our operations.
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