Heta Thakor
Customer Service Representative @Intact
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WORK HISTORY
Customer Service Representative @Intact
Dartmouth, NS, CA
Answer incoming phone calls by demonstrating unparalleled customer service- Respond to customer questions and adjust related to their customer’s account- Promote self-service by helping and guiding customers through the various tools availableonline or on their mobile application- Respond to the various customer needs related such as answering general questions,proceeding with re-enrollment after a cancellation and solving problems encountered bycustomers.
EDUCATION
Matrix college of management technology and healthcare
Diploma, Computer Science technology (SoftwareTesting)
J. & J. College of Science
Bechlor of Science (Mathematics), Mathematics
Cégep de la Gaspésie et des Îles
High School Diploma, Project Management
ABOUT HETA THAKOR
Experience working as a Technical Support Advisor. Experience testing website, creating test cases and bug reports. Have experience working in team as a project manager and software tester for final projects.
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