Hetansh Madhani

About Hetansh Madhani

AWS-certified Technical Account Manager and Observability SME with 7+ years of experience across AWS and Datadog, helping enterprise customers design, implement, and scale cloud monitoring and GenAI solutions.I specialise in end-to-end observability — spanning metrics, logs, distributed tracing, APM, and alerting — across tools like Datadog, Splunk, Dynatrace, New Relic, ELK, and OpenTelemetry. At AWS, I lead observability maturity assessments for enterprise accounts and have spoken at AWS Observability Days in front of multi-customer audiences.On the GenAI side, I work with Amazon Bedrock, Claude, RAG pipelines, LangChain, and LangFuse to help teams build and monitor AI-powered applications. I\'ve published technical content on the official AWS Blog and contribute to internal AWS wikis on GenAI observability best practices.Certifications: AWS AI Practitioner | AWS Solutions Architect – Professional | AWS Developer – Associate

Experience

1. Technical Account Manager

   Amazon Web Services (AWS)

   May 2024 — Present · Gurugram, IN

Education

• MCT's Rajiv Gandhi Institute Of Technology

  Bachelor of Engineering (B.E.), Electronics and Telecommunication

  2012 — 2016

• Stevens Institute of Technology

  Master of Science (M.S.), Computer Engineering

  2016 — 2018

Skills

• Strategic Planning
• Device Drivers
• Verilog
• Powerpoint
• Microsoft Excel
• Embedded C
• Software Development Life Cycle (Sdlc)
• C
• Html
• Network Administration
• Sql
• Linux
• Data Analysis
• Management
• Mysql
• Embedded Systems
• English
• Python
• Cascading Style Sheets (Css)
• Javascript
• Embedded Linux
• Computer Hardware
• C++
• Technical Support
• Leadership
• Django
• Matlab
• Microsoft Sql Server
• Java
• Teamwork
• Team Management
• Embedded Software
• Public Speaking
• Data Analytics
• Research
• Microsoft Office
• Microsoft Word
• Opencv
• Team Leadership