Hetalbhai Patel

Multi-property General Manager @Marriott International

US

Overseeing branded and independent extended-stay assets in San Diego, CAMarch 2017 – PresentProperties:• Residence Inn by Marriott San Diego Del Mar• Sonesta ES Suites Carmel Mountain Rancho Bernardo• Residence Inn by Marriott Rancho BernardoPortfolio Leadership Scope:• Full P&L accountability• Sales & revenue strategy oversight• Capital planning & renovations• Brand transitions & repositioning• Owner reporting & asset strategy• Labor optimization & culture developmentKey Impact:Financial & Asset Performance• Increased annual sales by 7%(2023), 4.5%(2022), 10%(2017), and 7.3%(2018).• Expanded market revenue from $50K to $75K.• Generated $400K+ booked corporate business.• Delivered 105% flow-through during peak quarter performance.• Identified and executed $80K+ in expense reductions.• Maintained top ARI positioning (1 of 6 competitive set).Revenue & Market Strategy• Implemented incremental revenue strategies producing $480K+ in combined top-line growth.• Created new revenue channels through development of two additional meeting rooms.• Strengthened corporate account retention during brand transition.• Actively engaged in cluster and regional revenue strategy initiatives.Capital & Brand Transition Leadership• Directed $4.5M rooms renovation while maintaining guest satisfaction at brand expectations.• Led seamless conversion from Marriott-managed property to Sonesta branding.• Stabilized occupancy from 5% to 60% within 45 days post-transition.Culture & Leadership Development• Improved Guest Satisfaction Scores from 49.5% to 71%.• Elevated associate engagement scores by 15 points YOY.• Built leadership bench strength and succession pipelines.• Active member of San Diego Business Council and Local Culture Council.

South Gujarat University

Business

Palomar College

Business