Hetal Upadhyaya
Tour Manager @Star Tours
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WORK HISTORY
Tour Manager @Star Tours
London, GB
Provide guided tours for passengers on coach trips to European destinations Manage logistics of the tour, routes, durations of journey and halts, hotel rooming list, booking tickets to the attractions, dealing with passenger queries. Work to tight timings to ensure all elements of the itinerary are covered thoroughly. Liaise with suppliers and colleagues to ensure parallel tours run smoothly without disrupting the tours and passenger enjoyment. Provide a friendly, welcoming atmosphere for the passengers to enjoy their holiday whilst remaining professional and responsible at all times. Research and deliver factual information about monuments.Sales: selling optional tours, excursions, products. Problem solving: i.e: lost passports, coach breakdown, passenger illness.Achievements: Repeat custom from passengers
EDUCATION
Wembley High School
Advance Business
University of Westminster
Business Information Management and Finance
SKILLS
ABOUT HETAL UPADHYAYA
Artwork Production Specialist at Unilever
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