Het Patel
IT Support Specialist @Your Dollar Store with More - Corporate Head Office
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WORK HISTORY
IT Support Specialist @Your Dollar Store with More - Corporate Head Office
Edmonton, AB, CA
Provided Tier 1–2 technical support for Windows, macOS, and mobile devices, resolving hardware, software, network, and account-related issues.• Diagnosed and resolved issues involving connectivity, printers, VPN, Outlook, SharePoint, Teams, and system performance using industry-standard troubleshooting techniques.• Managed user accounts in Active Directory and Azure AD, including password resets, MFA support, group membership updates, and access provisioning.• Utilized ticketing systems (ServiceNow, Jira, Freshservice) to log, prioritize, escalate, and resolve incidents following ITIL best practices.• Performed root-cause analysis to identify recurring issues and implemented permanent fixes to reduce repetitive tickets.• Supported Microsoft 365 administration including mailbox management, license assignments, email troubleshooting, and calendar sync issues.• Configured and maintained desktops, laptops, and peripheral devices including imaging, OS updates, driver installation, and hardware diagnostics.• Troubleshot network connectivity issues using tools like ipconfig, tracert, ping, nslookup, and ensured stable LAN/Wi-Fi performance.• Installed, configured, and supported business applications, ensuring compatibility and optimal performance on user devices.• Documented solutions, SOPs, and knowledge-base articles to improve team efficiency and reduce resolution time.
EDUCATION
St. Clair College
Computer system technician networking
ABOUT HET PATEL
I’m an enthusiastic and detail-oriented IT professional specializing in Technical Support, Network Administration, and Infrastructure Management. With hands-on experience in hardware/software troubleshooting, system configuration, and cybersecurity, I’m passionate about solving technical challenges and ensuring smooth IT operations.Currently, I’m expanding my expertise through real-world experience as a Help Desk Technician and Technical Support Specialist, where I’ve developed strong problem-solving and communication skills supporting users and maintaining reliable systems.I hold certifications in Microsoft Azure Fundamentals and CompTIA A+, complemented by a strong academic foundation in Computer Systems Networking from St. Clair College.I’m open to opportunities in IT Support, Network Operations, and Cloud Technology where I can apply my technical skills, contribute to team success, and continue growing in the evolving tech landscape.
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