Herzen Martin
Customer Success ❖ Account Management ❖ Technical Support
- Role
- High Touch Operations Manager at Cisco
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Herzen Martin
Proven Customer Success and Technical Support leader with 15+ years of experience driving adoption, retention, revenue growth, and operational excellence across high‑touch federal and enterprise accounts. Recognized for strengthening executive relationships, bridging business and technical needs, and delivering measurable value throughout the customer lifecycle. Skilled in building scalable processes, resolving complex technical challenges, and enabling customers to fully leverage next‑generation platforms.
Experience
High Touch Operations Manager
Dec 2023 — Present
As a High Touch Operations Manager at Cisco, I leveraged my extensive experience to optimize operational efficiency and enhance customer satisfaction. My role involved guiding enterprise and government organizations in complex technical environments, ensuring strong client relationships and effective service delivery. I focused on understanding client needs and implementing strategies that fostered operational excellence.
Education
Holy Family Academy
High School, High School/Secondary Diplomas and Certificates
Angeles University Foundation
Bachelor’s Degree, Computer Science
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