Herve Marzio

About Herve Marzio

Executive with a proven track record managing a P&L for start-ups serving the needs of large Financial Institutions. Results driven and effective leader with ability to focus on the customer while increasing the bottom-line through higher revenue and solid cost management.Executive Management: set and implement the direction of the company with the rest of the executive team; own P&L for the largest and most profitable department, Professional Services (PS); create scalable organizations that deliver predictable results cost effectively; get the company ready for an acquisition and sell it.Customer Success: provide value to our customers by recommending and implementing a roadmap that provides an ROI quickly with releases that build on each other; ensure a long term mutually beneficial relationship through successful implementations and co-development of the product; provide a single point of contact and escalation across the PS, Hosting, Product and Support departments.Increase Revenue: support large sales by delivering detailed proposals and increasing customer’s confidence in organization’s ability to deliver; create repeat customers and references through successful implementations that meet key business objectives.Cost Management: maximize output of staff by limiting attrition, rewarding strong performers and replacing low performers; create repeatable processes and re-usable templates / modules to lower implementation costs; offshore activities while ensuring no impact to customers.

Experience

1. VP of Professional Services

   Avalara

   Jan 2015 — Present · Seattle, WA, US

Education

• Georgia Institute of Technology

  Master's, Electrical Engineering

  1991 — 1992