Herve Jean-Baptiste
Information Technology Intern @Barry University
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WORK HISTORY
Information Technology Intern @Barry University
Miami, FL, US
Provided Tier 1 and Tier 2 technical support to Barry University faculty, staff, and students. Resolved 50+ support tickets involving software issues, hardware malfunctions, and networking problems. Assisted in the imaging and deployment of laptops across departments. Configured BIOS settings and enabled BitLocker encryption for endpoint devices. Contributed to the donation, wiping, and reconfiguration of 40+ laptops for nonprofit use. Technologies used: Windows OS, Active Directory, BitLocker, remote desktop tools, hardware diagnostics software.
ABOUT HERVE JEAN-BAPTISTE
I am a Cybersecurity Risk Management graduate student at Georgetown University with a…
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