Herson M. Rivas

About Herson M. Rivas

I am a sales professional with a Bachelor of Business Administration in Marketing from Stephen F. Austin State University and hands-on experience in inside sales, customer relationship management, and building materials.I specialize in supporting contractors and builders by providing product expertise, accurate estimates, and responsive service to help projects move efficiently from planning to completion. I’ve worked closely with Outside Sales teams, managed key builder accounts, and supported large project packages including lumber, millwork, windows, doors, and other construction materials.Known for my relationship-first approach, I focus on understanding customer needs, offering practical solutions, and delivering a high level of service that drives repeat business and long-term partnerships. I bring a strong work ethic, clear communication, and a commitment to continuous growth in every role.I’m passionate about growing within the construction and building materials industry and continuing to expand my sales, estimating, and leadership skill set.

Experience

1. Custom Homes Inside Sales

   Builders FirstSource

   Jul 2021 — Present · Austin, TX, US

   Prospect and develop new customer relationships while delivering high-quality service to existing accounts.Proactively generate sales through outbound phone calls and order solicitation.Provide in-person, phone, and email support to retail and contractor customers, including those with large or complex project needs.Leverage product expertise to assist customers with product selection, pricing, availability, and returns/exchanges.Assess customer requirements to recommend appropriate products and services, including cost-effective or alternative solutions when needed.Prepare detailed sales quotations using a strong working knowledge of company products, procedures, and systems.Drive revenue by actively selling company products and services and supporting large project packages such as decks, garages, millwork, lumber, windows, and doors.Perform material take-offs, estimates, and pricing for residential and commercial projects.Accurately enter and manage sales orders within internal computer systems.Train and mentor less experienced Inside Sales Representatives to improve product knowledge and sales effectiveness.

Education

• Stephen F. Austin State University

  Bachelor of Business Administration (B.B.A.), Marketing

  2009 — 2013