Hernst J.

About Hernst J.

Technical Director with over 5+ years of experience, specializing in providing comprehensive Tech support. Throughout my career, I have successfully managed technology and communications systems, developed usage standards, and offered technical support for various services. With a deep understanding of IT processes and a passion for delivering exceptional customer service, I am adept at resolving technical issues, providing clear instructions to non-technical individuals, and maintaining a reliable system. My strong communication skills and expertise in troubleshooting, software, and maintenance make me a valuable asset for any technical team. I am committed to providing efficient and effective solutions, ensuring a positive user experience, and contributing to the organization\'s success.• Managed approximately 100 incoming calls daily, ensuring prompt and efficient resolution of customer inquiries and concerns.• Successfully troubleshot Publix Pharmacy app and network-related issues, minimizing downtime and ensuring smooth operations.• Demonstrated proficiency in Microsoft Office and Google Suite, efficiently utilizing Word, Excel, PowerPoint, Docs, Sheets, and Slides to streamline tasks and enhance productivity.• Provided technology and communications systems globally, implementing and maintaining reliable systems and updating technologies.• Utilized strong communication skills to effectively assist users with technical issues, providing clear instructions and explanations to non-technical individuals and ensuring a positive user experience.I get excited when I can use my expertise to solve complex technical challenges and deliver innovative solutions that exceed expectations. I thrive on the opportunity to contribute to a dynamic team and make a meaningful impact in driving technological advancements. Want to connect? Feel free to email me at H••••••••@gmail.com or drop a Hello on LinkedIn.

Experience

1. Registered Pharmacy Technician

   Publix Super Markets

   Jun 2020 — Present · Boca Raton, FL, US

   As a Registered Pharmacy Technician, I have gained extensive experience efficiently managing a high volume of incoming calls, accurately processing prescriptions, and providing exceptional patient care. I am adept at troubleshooting pharmacy apps and network-related issues, ensuring seamless operations. With strong attention to detail and expertise in insurance coverage and prior authorizations, I have consistently delivered outstanding service while filling and dispensing hundreds of prescriptions daily.

Education

• Florida Atlantic University

  Bachelor of Science - BS, Health Science

• Florida Atlantic University

  Bachelor's degree, Digital Marketing