Hernando A. Ramirez

About Hernando A. Ramirez

Experienced healthcare insurance operations leader with twelve years of expertise in strategic analysis, compliance, and client service excellence. Proven track record in driving enrollment, ensuring regulatory compliance, and delivering top-notch services. Skilled in data visualization, SQL reporting, risk analysis, quality assurance, and staff mentoring, with a passion for continuous improvement.I have successfully overseen enrollment for over 3.8 million Medicaid members across seven states, ensuring stringent SLA compliance. Additionally, I orchestrated the seamless integration of over 1.4 million members post-acquisition, showcasing proficiency in Medicaid data analytics. Throughout my career, I have effectively managed diverse teams, achieving exceptional SLA compliance rates and implementing state contracts with precision and thoroughness.My dedication to enhancing data analysis capabilities has led to the creation and deployment of management-level dashboards, providing invaluable insights for decision-making processes. I have also played a pivotal role in advancing Medicaid technology environments through successful vendor integration efforts.I am deeply committed to maintaining operational efficiency and productivity while fostering a culture of mentorship and excellence. As I continue to grow professionally, I am eager to leverage my skills and experiences to drive meaningful impact in various sectors and industries.

Experience

1. Senior Manager, Enrollment Operations

   Centene Corporation

   Apr 2025 — Present · US

Education

• Florida Atlantic University

  Bachelor's degree, Criminal justice

  2008 — 2012

• Florida Atlantic University

  Professional Master of Business Administration (P.M.B.A.), Finance, General

  2015 — 2016