Hernando Ramos
Computer Engineer | Seeking Full-Time Position in Cloud/Cloud Support Engineering or Azure Administrator Role | macOS and iOS Certified, Azure Fundamentals Certified | AWS, Linux, Java, Python
- Role
- Mac Genius at Apple
- Location
- Hollywood, FL, US
- LinkedIn followers
- 500 followers
About Hernando Ramos
Dynamic and accomplished Genius, a proven leader with a solid track record at Apple, a Global 100 company. A bilingual professional with over a decade of experience providing premier technical support, building relationships, identifying and repairing technical issues, and empowering new technicians. Connected leader who fosters collaboration through a people-first approach—all while providing dedicated coaching and mentoring. Creative and flexible thinker with a strong tenure demonstrating multiple promotions by always ensuring results exceed expectations.
Experience
Mac Genius
Sep 2016 — Present · Miami, TX, US
Persuaded and collaborated with store leadership to revamp the new technician training process to positively impact technician performance and retention.Led the transition to innovative new methods resulting in more effective and efficient onboarding and quicker contribution from new employees.Selected to be part of the Service Excellence team, which oversaw store repairs and provided feedback to technicians in order to raise our Same Unit Repair statistics by 10% YOY.
Education
Pembroke Pines Charter High School
High School Diploma, General Studies
2005 — 2009
Broward College
Associate of Arts - AA, Computer Engineering
2015 — 2018
Florida International University
Bachelor's degree, Computer Engineering
Skills
- Ipod
- Ipad
- Iphone
- Ios
- Keynote
- Technical Support
- Troubleshooting
- Iwork
- Itunes
- Computer Hardware
- Retail Sales
- Inventory Management
- Windows
- Iphoto
- Consumer Electronics
- Mac Os X Server
- Time Management
- Visual Merchandising
- Action Oriented
- Ipad Development
- Management
- Ilife
- Social Media
- Mac
- Mac Os
- Employee Training
- Apple Certified
- Leadership
- Customer Service
- Retail
- Computer Repair
- Team Leadership
- Os X
- Customer Satisfaction
- Driving Results
- Customer Experience
- Sales
- Iphone Support
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