Hernan Rios
Operations - Customer Experience
- Role
- Customer Experience Supervisor at I.E.Smart Systems, Llc
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Hernan Rios
Accomplished bilingual call center and operations leader with 10+ years of experience managing high-performing customer support teams and optimizing call center operations. Proven track record of elevating customer satisfaction, streamlining workforce planning, and aligning service delivery with business goals. Brings deep expertise in the energy and utilities sectors, with strengths in forecasting, KPI oversight, systems optimization, and cross-functional collaboration. Recognized for drivingcontinuous improvement, mentoring talent, and delivering excellence in customer-centric operations.
Experience
Customer Experience Supervisor
May 2025 — Present · Houston, TX, US
Education
University of Houston-Downtown
Bachelor of Arts (B.A.), Communication and Media Studies
2005 — 2010
Skills
- Incontact Phone System
- Microsoft Word
- Microsoft Powerpoint
- Teamwork
- Social Media
- Leadership
- Training
- Public Speaking
- Customer Service
- Management
- Microsoft Office
- Sales Management
- Powerpoint
- Microsoft Excel
- Operations Management
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