Hernan P.

About Hernan P.

Motivated and results-driven professional with a proven track record in transformation…

Experience

1. Information Technology Business Analyst

   Quikrete

   Jan 2020 — Present · Alpharetta, GA, US

   Led cross-functional teams to execute transformative initiatives resulting in Customer Satisfaction increase, quality improvement, timeliness and project completion- Developed and implemented change management strategies, ensuring smooth transitions during periods of change- Conducted in-depth process assessments, identifying areas for improvement and efficiency gains- Collaborated with stakeholders to design and implement process enhancements, resulting in engaged with Logistic departments to implement automation in the cement distribution system, resulting in a 50% reduction in processing time and a 15% decrease in errors- Monitored key performance indicators (KPIs) to measure the impact of process improvements- Trained and mentored teams to embrace new processes and technologies, fostering a culture of continuous improvement- Played a key role in driving change initiatives, resulting in spearheaded a team to revamp our cement management system, resulting in a 30% increase in project completion efficiency, allowing us to take on more projects and serve our clients better- Conducted thorough process analyses, identifying bottlenecks and areas of inefficiency- Designed and implemented process improvements, leading to Improved Customer Satisfaction with faster turnaround times and better-quality communication with main vendors- Worked closely with stakeholders to ensure buy-in and alignment with organizational goals- Developed and delivered training programs to facilitate the adoption of new processes and tools- Established a feedback loop to continuously refine and optimize processes based on performance data.