Hernan Giraldo

About Hernan Giraldo

I\'m a Customer Experience leader with over 20 years of diverse customer service experience. Extremely passionate about creating and driving best-in-class Customer Experience organizations and customer-centric cultures. I have proudly led and been part of service teams that have been critically acclaimed by industry experts and more importantly by customers. I possess a deep understanding of how to successfully oversee multiple aspects of an inbound contact center environment and operations driving customer evangelism. Specialties: Fully Bilingual English-Spanish Exceptional Interpersonal Skills Process Improvement Project Management Operations Management Customer Service Customer Engagement Social Media Strategic Planning Demand Forecasting Budgeting/P&L Management Disaster Recovery Training Development Public Speaker & Presenter Technology Selection & Implementation Interviewer/Recruiter

Experience

1. Servant of the Pups & People

   BARK

   May 2021 — Present

Education

• The Ohio State University

  Bachelor of Arts, Sociology and Criminology

  1998 — 2002

• Franklin University

  Masters Candidate, Business Administration

Skills

• Time Management
• Quality Assurance
• Strategy
• E-Commerce
• Team Management
• Building Relationships
• Team Leadership
• Sales
• Project Management
• Customer Satisfaction
• Training
• Customer Service
• Work Ethic
• Customer Engagement
• Retail
• Relationship Management
• Business Process Improvement
• Outsourcing
• Call Centers
• Strategic Planning
• Workforce Management
• Vendor Management
• Coaching
• Human Resources
• Leadership
• Employee Training
• Disaster Recovery
• Call Center
• Contact Centers
• Management
• Team Building
• Process Improvement
• Customer Experience
• Start-Ups
• Demand Forecasting
• Interviews
• Operations Management