Hermes Yen
Technical Support Manager at Cisco Meraki
- Role
- Technical Support Manager - Enterprise & Commercial at Cisco Meraki
- Location
- South San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Hermes Yen
Responsible in Network Infrastructure Design, Network Operation Administering, Network congestion Resolution, and Network Project ManagementAbility to lead projects with cross-functional group throughout life-cycleTS/SCI
Experience
Technical Support Manager - Enterprise & Commercial
Jun 2018 — Present · San Francisco, CA, US
Bridge business objectives and individual contributors’ aspirations that yield high performance and impacts: provide top notch technical customer experience- Champion directorate objective - key result, workforce management, and process improvement- Hire technical support engineers through technical, coachability, and behavioral interviews- Coach, mentor, and sponsor members within the organization for career growth
Education
San José State University
Bachelor of Science (BS), Industrial and Systems Engineering
2007 — 2010
Skills
- Six Sigma
- Lean Manufacturing
- IT Project & Program Management
- Security+
- Lean Initiatives
- Process Improvement
- Spc
- Project Management
- Itil
- Ccna
- Dmaic
- Ccnp Switch
- Ceh
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