Hermes Bolivar

About Hermes Bolivar

Goal-oriented leader with 20+ years experience in managing global, multi-cultural, and cross-functional teams across all areas of Supply Chain Management. Skilled in strategic planning, problem solving, and continuous improvement to optimize supply chain performance and profitability. Proficient in stakeholder management, building and maintaining positive and productive relationships with customers, suppliers, employees, and other partners. Experienced in leading teams through organizational change in structure, process, or technology.

Experience

1. Director, O2cx Customer Experience Us and Canada (Customer Success, Order Fulfillment)

   Levi Strauss & Co.

   Oct 2020 — Present · Eugene, OR, US

   Directed end-to-end management of $2B in customer orders, from order entry through invoicing and payment collection, ensuring customer satisfaction, policy compliance, and operational efficiency. Managed a team of 50 personnel across multiple locations.• Collaborated with teams to develop automated order release rules, reducing manual touches by 30% and improving processing time by 1-2 days.• Drove automation of business processes, digitizing accounts receivable to reduce check payments from 15% to less than 3%, virtually eliminating manual invoices and contributing to 6-day decrease in Days Sales Outstanding (DSO).• Led Order-to-Cash Business Team in implementation of SAP S4 in US and Canada.• Managed cross-functional task force to address a doubling of customer claims, implementing changes to improve customer satisfaction and reduce costs.• Enhanced weekly shipping meetings with a comprehensive report, improving communication and decision-making.

Education

• University of the Philippines

  Bachelor of Science in Mechanical Engineering