Herman Ealy

IT Specialist @Arkansas Department of Transportation

Field service requests from end-users via telephone, service portal and e-mail in a courteous and timely manner. • Apply diagnostic utilities and access software updates, drivers, knowledge bases, and frequently asked questions resources on the intranet to aid in problem resolution. • Install, configure, test, maintain, monitor, and troubleshoot software and hardware. • Research and recommend products in support of procurement and development efforts. • Work with third-party support and equipment vendors to resolve problems. • Recommend, schedule, and perform equipment improvements, upgrades and repairs. • Contribute to team/committee meetings with vendors, staff, and end-users to help ensure the success of computer related projects. • Assist in developing business continuity and disaster recovery plans, maintain current knowledge of plans and respond to crises in accordance with the plans.