Herman Reed

Experience

1. Manager

   Straits - Santana Row

   Sep 2019 — Present

   Admin Office Work – Emails/Calls to Vendors – Made 20 Calls Per Day\\\\n\\\\n Rebranded image of fine-dining restaurant to reverse a 5-year sales downturn. Worked with executive chef to devise new menu and revamped marketing strategy, triggering 55% sales growth\\\\n\\\\n Established mandatory customer service training program for all customer-facing employees. Boosted guest satisfaction scores from 89% to 95% within 6 months of program launch\\\\n\\\\n Improved efficiency, sequence of service, order expediting and table-turn times in all dining outlets to achieve a 19% gain in daily covers served with zero additional labor or overhead costs\\\\n\\\\n Increased employee satisfaction by 23% while cutting staff turnover in half by developing staff recognition and accountability programs\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n