Herman Demydov
IT Project Manager @Kaco Systems Inc
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WORK HISTORY
IT Project Manager @Kaco Systems Inc
Calgary, AB, CA
MSP & ITSM Delivery: Spearheaded IT service delivery initiatives in a managed service provider (MSP) environment, ensuring SLA compliance and utilizing ITSM frameworks to streamline incident, problem, and change management processes- Infrastructure & Network Projects: Successfully led and delivered 35+ network infrastructure and cybersecurity projects, including LAN/WAN setups, firewall deployments, access control, endpoint protection etc- Vendor & ISP Management: Oversaw third-party vendor relationships, including internet service providers (ISPs), hardware/software suppliers, and security vendors. Managed RFPs, contract negotiations, and service escalations to maintain performance standards- Cybersecurity & Threat Prevention: Collaborated with technical teams to identify vulnerabilities, implement proactive threat mitigation strategies, and improve the organization\'s overall cybersecurity posture- Client & Stakeholder Communication: Acted as the primary liaison between technical teams and clients, ensuring clear expectations, effective project governance, and consistent delivery across all phases- Project Planning: Created comprehensive project charters, WBS, and sprint plans using Agile and hybrid methodologies. Tools used: Jira, Confluence, Zoho Projects, MS Project- Resource & Budget Management: Optimized resource allocation, increasing internal efficiency by 15%. Managed budgets, procurement, and licensing needs- Service Optimization: Led continuous improvement efforts across service delivery and infrastructure support, improving network reliability and client satisfaction by over 20%- Performance Reporting: Regularly prepared project KPIs, incident reports, and executive summaries for internal leadership and clients using Power BI and Zoho Analytics.
EDUCATION
National Technical University of Ukraine 'Kyiv Polytechnic Institute'
Bachelor degree, Electromotive and automatics
Cherkasky Polytechnical Technical School
Specialist degree, Setting up and programming of CNC machines and robotic complexes (Mechanical engineering)
ABOUT HERMAN DEMYDOV
Results-driven IT Project Manager with experience in software development and team…
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