Herkamal Randhawa
IT Support Specialist | Active Directory & Azure | PowerShell, Ticketing Systems & Remote Support
- Role
- IT Help Desk Trainee at Coursecareers
- Location
- Indianapolis, IN, US
- LinkedIn followers
- 500 followers
About Herkamal Randhawa
Hi, I’m Herkamal Randhawa, an IT Support and Help Desk professional with hands-on…
Experience
IT Help Desk Trainee
Dec 2024 — Present
As an IT Support Analyst Intern, I gained hands-on experience across core technologies used in modern IT environments. My responsibilities included providing end-user technical support, managing user accounts through Active Directory, and assisting with the deployment and maintenance of systems using Microsoft Azure. I worked with virtual machines (VMs), configured network settings, and applied DNS fundamentals to support network reliability. I also installed and configured commercial VPNs to ensure secure remote access and utilized Remote Desktop Protocol (RDP) for remote troubleshooting. Additionally, I implemented and supported help desk ticketing systems (osTicket), while managing file and folder permissions on Windows Server to maintain data security and accessibility.
Education
CourseCareers
Information Technology
2024
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