Herina Raj
Customer Experience | Service Quality | Banking | Consultative Sales | AML & KYC | Fraud Detection | Digital Payments | Fintech
- Role
- Vice President Customer Experience at YES BANK
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Herina Raj
Herina has over 16 years of rich experience in banking operations. Over the years she has worked with vertically integrated cross fuctional teams leading daily operational banking functions.Herina is highly accomplished professional certified in AMFI and IRDA with a wide gamut of experience in customer portfolio management.
Experience
Vice President Customer Experience
Feb 2026 — Present · Mumbai, IN
Education
Indian Institute of Management, Calcutta
Programme in Fintech & Financial Blockhain
Indira Gandhi National Open University
M.Com, International Business/Trade/Commerce
2010 — 2012
Jaipuria Institute of Management
PGD, Insurance & Risk Management
2004 — 2005
Delhi University
B.Com(H), Commerce
2001 — 2004
Skills
- Training
- Relationship Management
- Banking
- Risk Management
- Team Management
- Business Intelligence
- Cross Selling
- Crm
- Auditing
- Sas Certified Base Programmer
- Customer Experience
- Financial Risk
- Business Analysis
- Mis
- Underwriting
- Customer Relationship Management (Crm)
- Management Information Systems (Mis)
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