Herika E.
Senior Client & Operations Leader | Customer Experience | Portfolio Growth | Digital Strategy | Process Optimization | Cross-Functional Leadership
- Role
- District Digital Performance Manager at GP Strategies Corporation
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
About Herika E.
Senior Client Services and Operations Leader with over 8+ years of progressive experience driving digital performance, customer retention, and organizational effectiveness across SaaS, automotive, and professional services environments. Proven record managing large-scale client portfolios, leading cross-functional initiatives, and building scalable processes that improve efficiency, engagement, and revenue outcomes. Known for executive-level communication, data-driven decision making, and delivering measurable impact across complex stakeholder environments. Key highlights include:• Maintaining a 100% client retention rate for seven consecutive months by developing tailored strategies and strengthening client partnerships.• Successfully launching four new offices and onboarding 75 employees in three months, expanding operational capacity and improving collaboration.• Redesigning company-wide onboarding programs that shortened ramp-up time, enhanced team integration, and improved employee engagement scores.I am passionate about aligning business strategy with people-focused leadership to create long-term success for both clients and teams. My passion for digital performance strategy and excellence in cross-functional leadership fuels my drive to continually push the boundaries of what is possible in business. Connect with me to talk about client services, digital marketing strategy, people operations, leadership development, or general industry news or updates. I look forward to connecting with you here on LinkedIn.
Experience
District Digital Performance Manager
Oct 2025 — Present · Troy, MI, US
Education
Eastern Michigan University
Bachelor of Science (B.S.), Apparel and Textiles
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.