Herbert Segura

About Herbert Segura

I am an experienced support representative with a passion for working with clients and providing a great experience.

Experience

1. Senior Client Success Manager

   Gartner

   Aug 2019 — Present · Fort Myers, FL, US

   The Client Manager (CM) is an experienced professional who understands the business drivers of Gartner’s C-Level client base and their teams. In this role, I help Senior IT executives attack their biggest challenges by providing clients a personalized, proactive partnership that focuses on leveraging the most relevant Gartner resources. The key success factors are to drive client satisfaction, maintain account retention contract value, individual retention, operational efficiency and quality across multiple premium service lines.The CM also helps Gartner clients by: Cultivating and expanding existing business relationships through frequent communication and regular client interactions to ensure proactive service delivery and client engagement. Serving as the single point of contact within Gartner for both the client team and the internal team including Sales, Executive Partners, and Leadership Partners. Providing solutions for our C-level client base and their teams, and driving consistent client value reviews against the services they have purchased. Collaborating with appropriate internal Gartner employees when the client\'s Team is located in multiple countries and local language is required. Working alongside Sales, Executive Partners and Leadership Partners with renewal and upgrade opportunities.

Education

• Florida SouthWestern State College

  Public Relations/Communication Degree

  2009