Heather Olson
Product & Technology Leader | Driving Scalable Digital Solutions | Cross-Functional Delivery | Known for Strong Team Culture & People-First Leadership
- Role
- Sr Manager, Program Management, Digital Transformation at McDonald's
- Location
- Lockport, IL, US
- LinkedIn followers
- 500 followers
Experience
Sr Manager, Program Management, Digital Transformation
Jan 2025 — Present · Chicago, IL, US
Core member of the leadership team for a multi-year global digital transformation modernizing mobile applications, digital products, and platform capabilities across the organization. Driving executive alignment, program governance, and operating rhythm across multiple workstreams to enable informed decision-making and disciplined execution at scale.• Established and sustained the operating cadence for a complex, multi-workstream global transformation, providing visibility into progress, risks, dependencies, and strategic priorities.• Partnered closely with senior leaders to drive alignment across technology and business stakeholders, advancing critical program decisions through structured forums and action management• Elevated leadership readiness by developing concise, executive-level communications that improved program clarity, consistency, and momentum.• Refined program governance by redesigning leadership meeting structure, facilitation, and decision frameworks, resulting in more strategic, outcome-focused discussions.• Served as a trusted connector between executives, product, engineering, and delivery teams to navigate ambiguity and keep transformation efforts on track.
Education
Joliet Junior College
Associate of Arts (A.A.), Business, Management and Marketing
2009 — 2011
Joliet Junior College
Associate of Applied Science, Culinary Arts
2002 — 2004
Lewis University
Bachelor of Science (BS), Computer Information Systems and Social Media Marketing
2011 — 2013
Skills
- Os X
- Leadership
- Computer Information Systems
- Time Management
- Digital Strategy
- Social Media
- Google Analytics
- Photoshop
- Ecommerce
- Html
- Marketing
- Social Networking
- Social Media Marketing
- Advertising
- Website Development
- Public Relations
- Wordpress
- SEO
- Requirements Analysis
- Business Analysis
- Powerpoint
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