Henry Thomas M.
Vice President, Product Design Lead @JPMorgan Chase & Co.
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WORK HISTORY
Vice President, Product Design Lead @JPMorgan Chase & Co.
New York City Metropolitan Area
Self Service Enablement Team: I designed and launched a new Card Tracker feature in November 2024, generating ~$8MM in savings in just the first three months post-launch. I also redesigned the Authorized User flow, boosting completion rates by 65 percentage points across a portfolio of over 27MM cards. In addition, I updated Chase digital assistant features to promote user engagement, resulting in a 5% incremental annual increase MOM. Furthermore, I designed and implemented a comprehensive multichannel servicing strategy to cover the entire end to end journey (ex - debit card replacement to tracking, delivery, activation, etc.), ensuring seamless and intuitive customer experiences. Digital Service Enablement Team: I drive innovation in self-service features for millions of cardmembers across diverse segments and products, enhancing and optimizing user experiences and creating seamless, efficient interactions for credit and debit card customers. Conversational AI Experiences | Chase Digital Assistant Team: I empower our virtual assistant with new self-service capabilities, ensuring full accessibility for all customers through preferred channels. I also demonstrate my exceptional cross-functional communication and collaboration skills while partnering with the machine learning, AI engineering, and Conversation Design teams.
User Experience Senior Design Associate @JPMorgan Chase & Co.
New York City Metropolitan Area
While in my previous role, I developed UI and business logic for smart POS terminals, assisting both business owners and customers in seamless transactions. I also designed and delivered self-service account management solutions across Consumer, Private, Commercial, and Business Banking, significantly impacting millions of customers. Furthermore, I spearheaded UX for credit card, DDA, and business banking experiences, including access, security and entitlements management.
UX/UI Product Designer @Modus
New York, United States
While in my position at Modus, I liaised with cross-function teams on multiple projects including digital asset compliance software and a suite of products for Environmental Social Governance (ESG) Sustainability reporting. In addition, I established design systems and patterns, resulting in cohesive brands across diverse Fintech projects. I also structured Information Architecture to aid usability for complex tasks. Furthermore, I utilized my knowledge of micro-interactions/ animations to create interactive prototypes.
UX/UI Designer @Plain Sight Studio
Greater New York City Area
While in this role, I utilized results from tree tests and card sorts to structure information architecture logically, resulting in a more intuitive navigational structure and ease of use. I also created user and task flows to provide optimal solutions for all users, including edge cases, based on insights from user interviews and usability testing.
UX|UI Design Consultant @OkapiCo
While in this position, I audited a website and created a sitemap of existing information architecture and existing user flows to identify opportunities to improve usability. In addition, I generated personas and usage scenarios through storyboarding and user journey mapping for prospective users from interviews and usage data of current users. I also constructed new prototypes using Invision to test the proposed changes with a new clientele unfamiliar with the older iterations of the website, to compare and analyze the user feedback in a controlled manner.
UX|UI Design Consultant @CentSai
Greater New York City Area
In this role, I led product design from research through to implementation, facilitated multiple design studios, and used the Agile product design method to guide and streamline the design process. Additionally, I conducted user research through multiple user interviews, as well as secondary research of products presently available in the market through comparative and competitive analyses. Moreover, I prepared annotated wireframes and documentation with pertinent information for stakeholders and developers.
Product Designer - Apparel @COBOS COUTURE
Greater New York City Area
Product Designer-Apparel @H.Thomas McNally Atelier
Greater New York City Area
EDUCATION
Fashion Institute of Technology
Associate of Arts and Sciences - AAS · Fashion/Apparel Design
Fashion Institute of Technology
Associate of Arts and Sciences - AAS · Patternmaking
SKILLS
ABOUT HENRY THOMAS M.
I am a Design leader who crafts seamless, self-service experiences through end-to-end design and a mobile-first mindset, while utilizing a multichannel strategy. I have the unique ability to translate complex user needs into intuitive, accessible solutions that drive business impact. Passionate about building scalable design patterns, I collaborate closely with product and development teams to deliver best-in-class digital experiences. I am a user-centric leader who always pushes for smarter, more connected experiences that directly improve the lives of people and society as a whole. To learn more, please visit:🌐https://htmcnally.com
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