Henry Matthews
Head of Experience Design Strategy @Lloyds Banking Group
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WORK HISTORY
Head of Experience Design Strategy @Lloyds Banking Group
Defined experience standards and embedded in product governance\\\\n\\\\n- Deployed an investment budget of £10m to improve experiences. Outcomes include a new digital joint account opening experience.\\\\n\\\\n- Led how the Group understands and improves our customer journeys.\\\\n\\\\n- Led current state and future state experience diagnoses with MD level stakeholders.\\\\n\\\\n- Embedding customer centric OKRs in platforms.\\\\n\\\\n- Part of the Experience Design SLT, a function of 400 people.\\\\n\\\\n- Leading culture and community activities in the London office - encouraging 500 colleagues back to the office post pandemic.\\\\n\\\\n- Leading a team of 20 in multiple locations.\\\\n\\\\n\\\\n
EDUCATION
Birkbeck, University of London
Certificate, Economics
MiniMBA
Mini mba, Marketing
Hills Road Sixth Form College
A levels
King's College London
BA, History
SKILLS
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