Anna H.

Doctoral Candidate | Ethics, Technology & the Future of Information Technology

Role
Customer Success Manager at IFS
Location
Knoxville, TN, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Anna H.

I am a doctoral researcher exploring the intersection of technology, ethics, and identity formation. My work examines how digital systems—such as data collection, persuasive technology, and algorithmic personalization—shape individual decision-making, moral reasoning, and leadership development.With a background in strategic project management and IT consulting, I bring a systems-thinking approach to understanding the ethical implications of emerging technologies. My research critically evaluates how power structures within digital ecosystems influence autonomy, privacy, and social behavior, particularly in youth and leadership contexts.I am passionate about fostering responsible technology use, advocating for ethical digital practices, and contributing to policy discussions that protect individual rights in an increasingly data-driven world.

Experience

  1. Customer Success Manager

    IFS

    Sep 2025 — Present

Education

  • Saint Vincent College

    M.S., Management and Operational Excellence

    2017 — 2018

  • Gonzaga University

    Graduate Certificate, Artificial Intelligence

  • Gonzaga University

    Doctor of Philosophy - PhD, Organizational Leadership

    2020 — 2025

  • Saint Vincent College

    BS, Business Management; Operational Excellence

    2009 — 2011

Skills

  • Kronos
  • Resource Management
  • Roadnet
  • Pmo
  • Lean Manufacturing
  • 5s
  • Rackspace Cloud
  • Erp
  • Sharepoint
  • Sap Solution Manager
  • Sap
  • Kaizen Facilitation
  • Sap Business One
  • Mulesoft
  • Project Management
  • Ariba
  • Project Planning
  • Kaizen
  • 5 Why
  • Agile Methodologies
  • Management
  • Sap Erp
  • Agile Project Management
  • Spanish
  • Healthcare
  • Sap Solutions
  • Quickbooks
  • Salesforce.com Implementation
  • Agile & Waterfall Methodologies
  • Sap R/3
  • Sap Pm
  • Mysql
  • Ios Swift
  • Salesforce.com
  • Agile Application Development
  • Continuous Improvement
  • Business Process Improvement
  • Sap Implementation
  • Value Stream Mapping
  • Process Improvement

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Anna H. — Customer Success Manager at IFS in Knoxville, TN, US | Unifers