Henry Wozniak
Technology Infrastructure Client Service Manager @Citi
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WORK HISTORY
Technology Infrastructure Client Service Manager @Citi
Accountable for the overall Infrastructure service delivery and improvement, project & demand management, estate management, and financial management leveraging the capability and capacity of Citi’s Corporate Technology Infrastructure services into the Citi Cards and Citi Retail Cards businesses in North America.Drive service improvement programs, service mapping, and the adoption/population of the ServiceNow IT Service Management application.Act as a coordination and escalation point with the business groups and Project Management Office to delivery business, regulatory, and technology infrastructure projects with end-to-end responsibility for the quality, timeliness and operational effectiveness of the portfolio of services.Partner with the business groups to review YTD Financial Performance, assist in chargeback investigation & interpretation, assist in building budgets and forecast adjustments, and assist in driving their cost savings initiatives.
EDUCATION
Mohawk College of Applied Arts and Technology
3 Year Co-op Diploma, Computer Systems Technology
SKILLS
ABOUT HENRY WOZNIAK
IT Professional with over 35 years of expertise focusing on building, centralizing, optimizing, and leading End User Support teams at all levels. Core Competencies- Establishes high performing teams of diverse, talented individuals in a positive work environment- Identifies opportunities to improve and deliver of exceptional service to clients- Challenges the status quo with creative thought and innovative solutions- Effectively partners with colleagues across all levels, businesses, and geographies to get work done. Areas of Expertise- Leading high performing teams- Mentoring and developing employees- Optimizing and centralizing operations- Improving and standardizing processes- Defining, developing, reporting, and analyzing metrics.
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