Henry Simon
Customer Success @ Patrol
- Role
- Head of Customer Success at Patrol
- Location
- Providence, RI, US
- LinkedIn followers
- 500 followers
About Henry Simon
GTM leader with a deep background in Customer Success, Account Management, and Support, specializing in building and scaling post sales organizations from 0 to 1 and through hypergrowth.I am currently the Head of Customer Success at Patrol, where I partner with organizations to make the internet more accessible, compliant, and usable for everyone.Previously, served as Director of Customer Success and Support at Rinsed, helping scale the business from under $1M to over $20M in ARR. Earlier in my career, I held customer facing roles at MURAL and Yext, spanning Enterprise, Mid Market, Support, and RevOps functions, giving me a full lifecycle perspective from deployment through renewal and expansion.
Experience
Head of Customer Success
Dec 2025 — Present
Building Patrol\'s Customer Success and Operations functions from 0 to 1. Developing processes, playbooks, and team structures to scale while helping customers achieve their accessibility goals.
Education
CIEE-Shanghai
Study Abroad Credit, Chinese Language
2014 — 2014
CET-Beijing
Study Abroad Credit, Chinese Language and Culture
2014 — 2014
Bates College
Bachelor of Arts (B.A.), Philosophy Major; Chinese Minor
2012 — 2016
Skills
- Leadership
- Social Media
- Chinese
- Communication
- Public Speaking
- Public Relations
- Fundraising
- Research
- Event Planning
- Microsoft Office
- Team Management
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