Henry Roberts

About Henry Roberts

I am a Customer Success and Account Management leader with 10 years of experience across SaaS, healthcare, and financial services. I thrive in high-growth environments where I can scale teams, build processes, and deliver measurable outcomes for both clients and organizations.At Spring Health, I lead a team of Customer Success Managers, focusing on building adoption strategies, strengthening retention, and cultivating executive-level relationships. I’ve developed playbooks, onboarding frameworks, and health score models that accelerate time-to-value and create a consistent foundation for long-term success.Previously, I managed strategic partnerships that drove growth through consultative selling, executive engagement, and ROI storytelling. Earlier in my career at E*TRADE, I earned Series 7 and 63 licenses while advising high-net-worth clients under strict regulatory standards, giving me a strong foundation in financial fluency and compliance.I’m passionate about building strong teams, developing trusted partnerships, and creating scalable strategies that maximize customer value across customer success, account management, and partnerships.

Experience

1. Strategic Partner Manager

   Spring Health

   Sep 2022 — Present

Education

• The University of Georgia

  Bachelor of Business Administration (B.B.A.), Finance, General

  2010 — 2014