Henry O.
Customer Service Representative @Mears Group PLC
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WORK HISTORY
Customer Service Representative @Mears Group PLC
GB
Our Out-of-Hours (OOH) Team delivers essential, mission-critical services for Local and Central Government departments. Our core function is managing high-stakes customer interactions and complex operational challenges, including urgent repairs, sensitive tenancy issues, and anti-social behaviour. Ultimately, our continuous service guarantees support and stability for the communities we serve, especially our most vulnerable customers.
EDUCATION
Federal Polytechnic Auchi
Higher National Diploma, Computer Science
The Manchester College
Bachelor of Technology - BTech, Computer Network Emgineering
The Manchester College
Bachelor of Technology - BTech, Computer and Information Sciences and Support Services
UCEN Manchester
Bachelor's degree, Computer Networking, Automation and Management
ABOUT HENRY O.
Final-year Computer Networking & Automation student | Aspiring Data Analyst | Google Data Analytics Certificate in progress | Bridging IT infrastructure with data-driven insightsI\'m a final-year university student pursuing a degree in Computer Networking and Automation, passionate about leveraging technology to solve real-world problems. My studies have equipped me with a strong foundation in network design, cybersecurity, automation scripting, and system administration—skills that naturally complement the world of data.Currently, I work in a customer-facing call center role, where I\'ve honed exceptional communication, problem-solving, and multitasking abilities while handling diverse queries under pressure. This experience has taught me the value of clear insights and efficient processes, sparking my interest in data analytics.To pivot toward a career in data, I\'m actively completing the **Google Data Analytics Professional Certificate** on Coursera, mastering tools like SQL, spreadsheets, Tableau, and R for data cleaning, visualization, and storytelling. Upon completion, I plan to advance to the **Google Advanced Data Analytics Professional Certificate**, diving deeper into Python, statistical analysis, regression modelling, and introductory machine learning.I\'m excited to combine my networking expertise with analytical skills to contribute to roles in IT data analysis, network performance optimization, or business intelligence. Passionate about turning complex data into actionable decisions that drive efficiency and innovation.Open to internships, entry-level opportunities, or connections in data analytics and IT. Let\'s connect!**Key Skills:** Network Automation | Cybersecurity Basics | SQL | Data Visualization (Tableau)| Python (learning)| Problem-Solving | Customer Service Excellence
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