Henry Lugo
AVP Data Analytics at U.S. Bank
- Role
- AVP Data Analytics at U.S. Bank
- Location
- Arlington, TX, US
- LinkedIn followers
- 500 followers
About Henry Lugo
14 years of mortgage industry experience with knowledge in jumbo, sub-prime lending, servicing and default reporting. Over 11 years experience in a Reporting and Analytics world interactively gathering and analyzing business requirements from business units; synthesizes those into a concrete set of specifications for development, maintenance and creation of Enterprise wide reports using SQL, Visual Studios, SSRS, SSIS, MicroStrategy and Cognos 10 Reporting BI tools.Over 3 years Dialer experience in Aspect ECM & Ensemble Pro systems; Avaya CMS, Mosiax & Optimizer applications; Building campaign lists, managing agent skill sets and profiles and monitoring ACD & AOD call flows.7 Years of Financial Banking experience from servicing to operations.Major strengths include attention to detail, verbal and written communication skills, keen research capability, proficient problem solver and goal orientated skills to meet deadlines.
Experience
AVP Data Analytics
Apr 2019 — Present
Education
Education Dynamics Institute
Associates, Electronic Engineering
1994 — 1996
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