Henry Hernandez Cruz
Senior Manager, Business Analysis, IT - Technology & Operations, Rbss @CIBC
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WORK HISTORY
Senior Manager, Business Analysis, IT - Technology & Operations, Rbss @CIBC
EDUCATION
Universidad Jorge Tadeo Lozano
Business Administration
ABOUT HENRY HERNANDEZ CRUZ
Hi, I\'m Henry Director of Business Analysis & Client Delivery. I turn business vision into scalable operations. I drive value in financial services and tech. My Focus - I lead client-facing teams- I ensure exceptional service and operational excellence- I align technology with business goals- I specialize in enterprise transformation and Agile adoption. Key Achievements - Led multi-million dollar transformation programs (3M+ budget)- Managed teams of 40+ Business Analysts and IT professionals - Drove process improvements that reduced costs and timelines - Implemented Agile methodologies across enterprise portfolios - Built high-performance cultures that exceed client expectations Skills & Expertise Leadership: Business Strategy, Operational Excellence, Client Delivery, Vendor Management, Change Leadership Technical: Business Architecture, MIS Platforms, Digital Transformation, Process Improvement, Risk & Compliance Certifications- Certified Agile Leader (CAL1)- Certified Agile Leader (CAL2)- Scrum Master (CSM)- Product Owner (CSPO) Languages: English, Spanish Why Work With Me 25+ years in financial services. Proven track record of delivering results. I build strong teams and drive successful transformations. I understand regulated environments and complex stakeholder needs. Let\'s Connect! Open to discussing director-level roles in- Business Analysis - Client Delivery - Operations Leadership - Technology Strategy Message me or email: h••••••••@gmail.com
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