Henry Ellis

Field Service Engineer Iii @SUSS

Phoenix, AZ, US
EMAILS
h••••••••@suss.com
MOBILE NUMBERS
+14•••••••43

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WORK HISTORY

Jan 2024 — Present

Field Service Engineer Iii @SUSS

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AZ, US

Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs. Provides on-site technical assistance to help troubleshoot and repair equipment. Installs new or modified equipment at customer\'s facility to ensure full functionality according to specifications- Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.

EDUCATION

1999 — 2005

Colorado State University Pueblo

Bachelor of Science (BS), Computer Information Systems

1990 — 1992

Trinidad State College

Associate's degree, Electronics Technician

SKILLS

TelecommunicationsTeam LeadershipWirelessProgram ManagementMicrosoft OfficeSoftware InstallationProcess ImprovementCall CentersTechnical SupportCustomer RetentionCustomer ServiceTroubleshootingTelephonyCustomer SatisfactionSoftware DocumentationVoip

ABOUT HENRY ELLIS

Experienced technical professional able to provide superior service and resolve complex problems-Exceptional customer service and attention to detail-Creative thinker passionate about delivering quality and timely results-Experienced in troubleshooting and diagnosing problems in the field-Experienced with installation of telecommunications in various environments.

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