Henry Ellis
Field Service Engineer III SŪSS Microtec
- Role
- Field Service Engineer Iii at SUSS
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Henry Ellis
Experienced technical professional able to provide superior service and resolve complex problems-Exceptional customer service and attention to detail-Creative thinker passionate about delivering quality and timely results-Experienced in troubleshooting and diagnosing problems in the field-Experienced with installation of telecommunications in various environments.
Experience
Field Service Engineer Iii
Jan 2024 — Present · AZ, US
Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs. Provides on-site technical assistance to help troubleshoot and repair equipment. Installs new or modified equipment at customer\'s facility to ensure full functionality according to specifications- Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
Education
Colorado State University Pueblo
Bachelor of Science (BS), Computer Information Systems
1999 — 2005
Trinidad State College
Associate's degree, Electronics Technician
1990 — 1992
Skills
- Telecommunications
- Team Leadership
- Wireless
- Program Management
- Microsoft Office
- Software Installation
- Process Improvement
- Call Centers
- Technical Support
- Customer Retention
- Customer Service
- Troubleshooting
- Telephony
- Customer Satisfaction
- Software Documentation
- Voip
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