Henry Edinger
- Role
- Co-founder & Partner at Experience Design International
- Location
- Hartford, CT, US
- LinkedIn followers
- 500 followers
About Henry Edinger
I help P&C carriers optimize customer journeys and increase operational efficiency to…
Experience
Co-founder & Partner
Experience Design International
Apr 2017 — Present
At Experience Design International, we have a passion for helping our clients understand the current customer journey, develop the ideal customer journey, and create an action plan to make that happen. We work with companies of all sizes, and have a consistent track record that proves becoming more customer-friendly results in greater efficiency and an improved bottom line.
Education
State University of New York at Oswego
BA, History and French
1986 — 1990
Syracuse University - Maxwell School
Doctoral Studies, Modern German History
1991 — 1993
Skills
- Organizational Leadership
- Insurance
- Start-Ups
- Entrepreneurship
- Strategic Planning
- Risk Management
- Financial Services
- Subrogation
- Process Improvement
- Call Center
- Customer Experience
- Commercial Insurance
- Claim
- Business Process Improvement
- Business Strategy
- Property & Casualty Insurance
- Leadership
- Liability
- Analytics
- Commercial Lines
- Executive Management
- Legal Liability
- Casualty Insurance
- Claim Investigation
- Brokers
- Call Centers
- Underwriting
- Strategy
- Casualty
- Claims Management
- Management
- Vendor Management
- General Insurance
- Strategic Communications
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